Returns and Warranty

Warranty: 

DivaDolly, LLC ensures that all products are manufactured to meet the highest quality standards. Our products are under a manufacturer's warranty for 90 days from the date of purchase. Defects under warranty include a defect in material or workmanship at time of purchase and will be carefully assessed by our staff. The DivaDolly manufacturer's warranty does not cover any damage as a result of misuse. This includes accident damage, neglect, exposure to extreme temperatures, spills, stains, transport damage, exceeding the weight restrictions, everyday wear and tear, abrasion and/or dents. Please contact DivaDolly, LLC to inquire about procedures in filing a claim under DivaDolly’s manufacturer warranty. All returns under warranty will be sent a return invoice slip and it must be included in the return shipment. Payment for the return shipping under a warranty claim is the responsibility of DivaDolly, LLC. 

 

Returns:

All NEW & UNUSED items may be returned in the original packing within 30 days of purchase. Please notify DivaDolly, LLC via our contact form or email divadolly@comcast.net that you will be returning your item/s. The return shipping is at the expense of the customer. There will be a $20 dollar restocking fee after item inspection prior to refund. Items credited for refund must be resellable and in NEW condition.